Shipping
FREE GIFT with orders over $79 AUD, FREE STANDARD SHIPPING for orders over $85 AUD within Australia.
A shipping fee of $9.90 AUD will be applied at checkout for orders under $85 AUD.
FREE local pickup is available in Melbourne, Australia. Please get in touch with us for more details.
We’re pleased to offer secure worldwide delivery. For International orders, please choose this shipping method at checkout. International standard shipping is available at a flat rate of $65 AUD.
Standard Parcel Post Australia-wide
(1) Same State: 2-4 business days
(2) Interstate: 3-6 business days
Express Parcel Post Australia-wide
(1) Same State: 1-2+ business days
(2) Interstate: 1-3+ business days
International Parcel Post Worldwide
(1) Standard Post: estimated 7-15 business days for most metropolitan areas
(2) Express Post: estimated 3-6 business days for most metropolitan areas
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Knot Knot Bloom is not responsible for delays due to customs.
Processing Times
We will proceed with the order within 2-4 business days after the order is placed
Cancellations
Cancellations: accepted
Cancellation Request is accepted within 4 hours of purchase
Exchanges/Returns
We only replace items if they are defective or damaged. Exchanges or returns are not accepted if you simply change your mind after the order is dispatched and delivered. If you have any questions, please send us an email at [email protected].
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or return.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You should post your product to our nominated address after you receive a confirmed email from us.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds
If you haven’t received a refund yet, please check with your local bank; it may take several days before your refund is officially sent.
If you still have an issue with your refund, please contact us at [email protected].
Sale items
Some selected sale items cannot be returned & refunded. We will provide clear instructions in the product description.
Need help?
Please contact us at [email protected] for any product questions. Thank you.